Return Policy

 

At Nexoes, your satisfaction is important to us. We proudly offer a 30-Day Return Policy to ensure a worry-free shopping experience.

30-Day Return Window

You may request a return within 30 days of delivery.

To initiate a return, please contact us at service@nexoes.com with your order number and photos (if applicable). Our support team will guide you through the return process.

1️⃣ Damaged or Defective Items (Quality Issues)

If your product arrives:

  • Damaged

  • Defective

  • Not functioning properly

  • Incorrect item received

We will provide:

✔ A full refund
✔ Return shipping covered by Nexoes
✔ No restocking fee

Please contact us within 30 days of delivery and provide photos or videos so we can resolve the issue quickly.

Your satisfaction is our priority, and we will make it right.

2️⃣ Returns for Personal Reasons (Non-Quality Related)

If you wish to return an item due to:

  • Change of mind

  • Size not suitable

  • No longer needed

  • Preference reasons

You may still return the product within 30 days of delivery under the following conditions:

  • The item must be unused and in original packaging

  • All accessories must be included

  • The item must be in resellable condition

Once we receive and inspect the returned item, a refund will be processed to your original payment method.

Return Conditions

  • Returns must be requested within 30 days of delivery.

  • Items must be shipped back within 10 business days after return approval.

  • Products remain the customer’s responsibility during return transit.

  • Refunds are processed within 5–10 business days after inspection.

 

Policy Updates

Nexoes reserves the right to update this Return Policy at any time. The most current version will always be available on our website.